Shiji Announces Promotion of Neil James to Vice President of Global Operations Amidst Rapid Expansion
Neil helped build Shiji ReviewPro and will be utilizing his many years of experience in hospitality in his new role managing Shiji Global Operations.
BARCELONA, Spain, February 26, 2024 — Shiji, the global hospitality technology innovator, is pleased to announce the promotion of Neil James to Vice President of Global Operations. Neil, who has been instrumental in leading the customer success and various operational teams at ReviewPro, will now take on a broader role in spearheading Shiji Global Operations. This strategic move aligns with Shiji’s commitment to scaling its growth and enhancing customer success across its extensive product portfolio, starting with the flagship PMS, Shiji Enterprise Platform.
Neil brings to the table a wealth of experience and a proven track record in the hospitality technology sector. His journey from being a hands-on hotelier, personally installing Property Management Systems (PMS), to building one of the industry's largest technology products, ReviewPro, demonstrates his deep understanding of the challenges and opportunities within the hospitality industry. His leadership has been pivotal in the tremendous growth and success of ReviewPro.
The Shiji Enterprise Platform PMS has experienced remarkable growth over the last year, with hundreds of new hotel properties across the globe embracing its advanced features. As the platform enters a global growth phase, Neil’s leadership will be crucial in building a robust operations success team. This team will focus on ensuring that Shiji continues to meet the high demand for its solutions and maintains its commitment to delivering exceptional customer success.
In his new role, Neil will report directly to the Senior Vice President of Global Service Delivery. Together, they will drive initiatives aimed at enabling regional operations to scale effectively, ensuring that Shiji remains at the forefront of innovation and service excellence in the hospitality technology industry.
"We are thrilled to have Neil James lead our Global Operations as we navigate through this phase of significant growth," said Kyle Kurdle, Senior Vice President of Global Service Delivery at Shiji. "Neil's extensive experience and successful track record in customer success make him the ideal leader to help us achieve our strategic goals and continue providing unparalleled value to our customers worldwide."
Neil's promotion is a testament to Shiji’s dedication to nurturing talent within and reinforcing its leadership team with individuals who have a deep understanding of the hospitality industry and a commitment to excellence in customer service.
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Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit shijigroup.com
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