Case studies
Explore how we helped customers around the globe
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TIME Hotels
One decision that changed how TIME Hotels operate—every day and night
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Hotelatelier
Driving Results: How Reputation Management Transformed Customer Experience and Revenue
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Whitbread PLC
Whitbread PLC Elevates Content Distribution Capabilities with Iceportal Content
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Premier Inn
How Premier Inn Significantly Increased Search Success Rates and Overall Bookings Through Collaboration with Shiji
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HTL Hotels
Transforming Guest Experience: The Shiji ReviewPro Success Story at HTL Hotels
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Bohemia Suites & Spa Gran Canaria
Faster Service, Happier Guests: How Technology Transformed Bohemia Suites' F&B Operations
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Tombolo Talasso Resort
Elevating luxury hospitality with Shiji Reviewpro to drive guest satisfaction and ratings, boost conversion rates, and more.
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Travel Charme Strandhotel Bansin
Streamlining F&B operations: the story of transformation at Travel Charme Strandhotel Bansin
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Marriott International
Shiji assisted 167 Marriott hotels in China to complete system switching efficiently and smoothly.
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Hyatt Hotels Corporation
Following a series of global pilots, Hyatt has officially selected Infrasys Cloud from the Shiji Group to power its food and beverage systems
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Jeju Dream Tower, Grand Hyatt
From pre-opening to today: How Shiji supports Jeju Dream Tower’s larger than-life guest experience
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Ruby Hotels
Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji's PMS
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G6 Hospitality
How G6 Hospitality Boosted Its Room Scores from 66% to 96% with Shiji Distribution Solutions to Increase Visibility and Boost Conversion Rates
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Mandarin Oriental
Elevating Luxury in Hospitality: Mandarin Oriental, Barcelona's Journey with Infrasys Cloud POS
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Dakota Hotels
Delivering the Details Brilliantly: How Dakota Hotels Uses Technology to Provide Intuitive Service
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Sudima Hotels
Sudima Hotels: Using technology to build a sustainable hotel brand for the modern era
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Coast Hotels
How Coast Hotels Launched Its Guest Feedback Management Program (And Went From Responding To Just 50% Reviews To Nearly 100%)
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Bluesun Hotels & Resorts
How Bluesun changed its POS to save time and increase guest satisfaction across 80+ F&B outlets
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Sircle Collection
How Sircle Collection built modern, scalable infrastructure to solve operational challenges
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American Liberty Hospitality
How American Liberty Hospitality identified an opportunity to upgrade its operational infrastructure and launch an in-house F&B brand
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Sunway Hotels & Resorts
How F&B technology accelerated digitization for Sunway Hotels & Resorts
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Atlas Hotels
How Atlas Hotels navigated a quickly-changing F&B environment with technology
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Roseate Hotels & Resorts
The key to providing luxury service on the guests’ terms through technology
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Zoku
From selling rooms to selling space and time: How Zoku built the infrastructure to support ‘hybrid hospitality’
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Beachcomber Resorts & Hotels
How Beachcomber Increased its Value Index by Acting upon Guest Feedback
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Samuel Braun Hotels
How one Hotel Group Set and Achieved Guest Feedback Management Goals
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Attitude Hotels
How the Right Attitude to Guest Experience Landed this Brand the #1 spot on Tripadvisor
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Hotel Corallo Sorrento
How Hotel Corallo Sorrento Leveraged its Online Reputation to Increase ADR by 20%
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Edwardian Hotels London
How Edwardian Hotels London Uses PMS Filters to Segment Feedback From its Corporate Clients
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Valencia Hotel Group
Based in Houston, Texas, USA, Valencia Hotel Group is a hotel management company specializing in the development and operation of full-service luxury hotels.
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Minor Hotels
How Minor Hotels Combined Effective Tools and Processes to Increase Guest Satisfaction
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Centara Hotels
How Centara Hotels & Resorts Applied a Growth Hacking Mindset to Improve Guest Experience for Local Tourists.
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Aquaria Natal Hotel
How Aquaria Natal Hotel Climbed from #59 to #1 on Tripadvisor and increased ADR by 55%
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Paradores
How Paradores Won Spain’s Best Reputation Three Years in a Row by Prioritizing Guest Experience
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Blue Tree Hotels
How Blue Tree Hotels Used a One-off Survey During Covid-19 to Support Reopening
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Corinthia Hotels
How Corinthia Hotels Clocks a 92% Response Rate in Under an Hour
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glh Hotels
How One Hotel Brand Puts Guest Experience at the Heart of Its Business
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TOP 10 Holiday Parks
How TOP 10 Holiday Parks Aced its Key Metrics by Listening to Guest Feedback
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Transamerica Hotels
How Transamerica Hotels Drives Success by Taking an Integrated Approach to Guest Feedback Management
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Bachcare Holiday Homes
How Bachcare Holiday Homes Improved Survey Conversion by 135%
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The Greenbrier
The Greenbrier Successfully Upgrades Payment Platform Through Shiji Professional Services
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Schloss Elmau
Schloss Elmau, a luxury spa resort in Munich, has selected Infrasys Cloud POS to operate their multiple F&B outlets.
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Starbucks
Shiji’s Point-of-Sale (POS) product support team has been working on upgrading Starbucks’s POS software system in over 3,000 stores in China.
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Beijing Daxing International Airport
Shiji Group has been selected as the exclusive supplier of point-of-sale (POS) hardware for Beijing Daxing International Airport.
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